hello In the past i always used a com port console cable like you all know "the blue cisco console cable" Now that my laptop has no Com port anymore and only one USB port i had to use the Cisco USB console cable. you need a driver for this and looking on the internet i couldn't find it right away so here is the link to the driver so other don't have to look so long Cisco USB console driver at the time of writing this the version was 3.1 good luck to everyone